At Chipmunks Collection, we are committed to provide our customers a seamless buying experience.
Local Shipment (within Pakistan)
Domestic shipments are fulfilled via courier service. You will receive a confirmation email when you place your order at our website. Once the processing is complete, and your order is shipped, you will receive order completion email with your live tracking number. Sit back till the courier service delivers your products at your doorstep.
The shipment time varies depending on your location, but it usually takes 2-3 days for your product to deliver within Pakistan.
Local delivery charges are Rs 250. If any shipment is returned due to a bad address or consignee unavailability at the given address, the re-shipment, if requested by the customer, will be paid by the customer.
14-DAY RETURN POLICY
We are more than confident that you will love our accessories for every penny you paid for them. In case you have any issue, do not worry. We got you covered with our 14-day No-Questions-Asked return and refund policy. If you are not satisfied with your purchase, drop us an e-mail at [email protected], and our support team will guide you through the rest of the procedure.
Please note the following points regarding product return:
- You have 14 calendar days to return a product from the date you received it.
- We only accept the return of items that have been purchased directly from us.
- Returned product(s) must be unused, undamaged and should be returned with COMPLETE packing.
- Customer will pay the return shipping cost.
- Your credit card will be credited with the exact amount you paid once the returned product is received by us and checked by our QA team.
- In case of Cash on Delivery (COD) purchase, we will transfer the money via online banking to your account. IBFT charges of PKR. 195/- to be deducted from refund amount.
- The return policy is only available on hard products. Digital gift cards are not refundable.
- If the returned product does not comply with the clause(a) of the Refund Policy, the product will be shipped back to the customer. The cost of the shipment will be born by the customer.
We value transparency so if you have any specific question regarding our return policy, we encourage you to contact us at [email protected] before making a purchase decision.